Terms and Conditions of Service

Last Updated: July 25, 2025

Welcome to IndoFinity!

These Terms and Conditions of Service ("Terms") govern your access to and use of the IndoFinity platform, services, and features. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms in full.

1. Definitions and Scope

1.1 Definitions

"Services" includes the IndoFinity platform, web applications, interactive features, and all related content
"User" is any individual or entity that accesses or uses the Services
"Content" includes text, images, video, audio, and other materials uploaded or created through the platform
"Premium Features" are paid services with additional functionality

1.2 Scope of Services

IndoFinity provides a technology platform to enhance the live broadcast experience with:

Interactive overlay tools for streaming platforms
Integration systems with social media platforms
Basic analytics of live broadcast activity
Attendee aggregation tools for interactive activities

2. Eligibility and Acceptance of Terms

2.1 User Requirements

To use the Services, you must:

Be at least 18 years of age or have parental/legal guardian consent
Have the legal capacity to enter into a binding agreement
Not be prohibited from using the Services under applicable law

2.2 Acceptance of Terms

By using the Services, you expressly agree:

To be bound by all terms in this document
To comply with all applicable laws and regulations
To be fully responsible for the use of your account

3. Platform Services and Features

3.1 Free Service Access

All platform features are accessible for free with certain limitations:

Full access to all features: interactive overlays, participant collection tools, donation integration, and basic analytics
Item creation limits: each feature has a maximum limit on items that can be created or used
Example limitations: a maximum of 5 sound effects, 7 interactive tool settings, or 1 configuration preset
Community support: access to documentation and community forums

3.2 Premium Package (Limit Unlocker)

The premium package removes usage restrictions:

Creation limit removal: unlimited access to create items in all features
No limit on the number of: overlays, templates, settings, and Unlimited configurations can be created
Priority support: technical assistance with faster response
Feature beta access: early access to new features under development

3.3 Service Modifications

We reserve the right to:

Update, modify, or discontinue certain features
Add new services with or without prior notice
Perform scheduled maintenance that may impact service availability

4. User Obligations and Responsibilities

4.1 Authorized Use

Users are required to:

Use the Services for their intended purposes
Comply with all applicable laws and regulations in their respective jurisdictions
Respect the intellectual property rights of third parties
Maintain the security and confidentiality of account credentials

4.2 Prohibited Use

Users are strictly prohibited from:

Using the Services for illegal, fraudulent, or harmful purposes
Disrupting or damaging the integrity of the platform's systems and infrastructure
Disseminating unlawful, misleading, or harmful content
Performing unauthorized reverse engineering, decompilation, or system analysis Written Terms

4.3 External Platform Compliance

Users are responsible for complying with the terms of service of external platforms (TikTok, YouTube, etc.) when using our integration features.

5. Intellectual Property Rights

5.1 Platform Ownership

All intellectual property rights in the IndoFinity platform, including but not limited to:

Source code, algorithms, and system architecture
User interface design and user experience
Trademarks, logos, and visual identity
Technical documentation and marketing materials

Are the exclusive property of IndoFinity and are protected by applicable intellectual property laws.

5.2 User Content

Users retain full ownership of the content they upload.
By uploading content, Users grant IndoFinity a limited, non-exclusive license to display that content within the platform's operational context.
IndoFinity does not claim ownership of User Content.

6. Payment System and Financial Transactions

6.1 Payment Model

Freemium Model: All features are available for free with certain item creation limitations.
Subscription System: Recurring payments to remove usage limitations.
Currency: All transactions are in Indonesian Rupiah (IDR) unless otherwise stated.
Payment Processing: Handled by a licensed and certified third-party payment gateway

6.2 Pricing Policy

Prices are subject to change at any time with 30 days' notice
Additional taxes and fees may apply in accordance with local regulations
Promotions and discounts may have specific terms and conditions

6.3 Transaction Security

IndoFinity does not store or process credit card information or sensitive payment data
All financial transactions are encrypted and processed through PCI DSS-compliant infrastructure

7. Refund and Cancellation Policy

7.1 Premium Subscription

Subscription model: Recurring payments for unlimited access
Subscription cancellation: Can be done at any time with premium access continuing until the end of the billing period
Automatic downgrade: Once the subscription ends, the account reverts to the free limit
No refunds: Subscription payments that have been processed are non-refundable

7.2 Refunds Based on Special Circumstances

Refunds may be considered under certain circumstances as follows:

Documented technical failure in the provision of premium services during the subscription period
Account cancellation by IndoFinity without any breach by the User
Significant service changes that materially affect subscription functionality

7.3 Refund Procedure

Requests must be submitted within 7 business days of the incident
Supporting documentation and evidence must be provided
Approved refunds will be processed via the original payment method
Refund decisions are final and cannot be contested

8. Privacy and Data Protection

User personal data is collected, processed, and protected in accordance with our Privacy Policy, which is an integral part of these Terms. IndoFinity is committed to complying with international data protection standards and Indonesian personal data protection regulations.

9. Suspension and Termination of Services

9.1 Temporary Suspension

IndoFinity may suspend User access in the following situations:

Suspected violation of the Terms requiring investigation
Suspicious activity that could compromise platform security
Requests from authorized legal authorities

9.2 Permanent Termination

Account termination may occur due to:

Material violation of these Terms
Proven and documented illegal activity
Repeated abuse after a formal warning
Failure to pay for premium services already used

9.3 Consequences of Termination

Upon account termination:

Access to all services will be permanently terminated
Premium subscriptions will be canceled without refund
Account data may be deleted in accordance with the data retention policy

10. Limitation of Liability and Indemnification

10.1 Limitation of Liability

IndoFinity provides services "as is" and makes no express or implied warranties regarding:

Uninterrupted service availability
Fitness for a particular purpose
Accuracy or completeness of information

10.2 Limitation of Indemnity

In the event of any loss, IndoFinity's liability is limited to:

A maximum amount equal to the premium subscription fee for the last month
Excluding indirect losses, lost profits, or consequential losses

10.3 Indemnification by the User

The User agrees to indemnify and hold IndoFinity harmless from any claims, losses, or costs arising from:

Violation of the Terms by the User
Unlawful use of the service
Violation of third party rights by the User

11. Applicable Law and Dispute Resolution

11.1 Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia, in particular:

The Electronic Information and Transactions Law (UU ITE)
Applicable consumer protection regulations
Contract law and obligations Indonesia

11.2 Dispute Resolution

Disputes will be resolved through:

Direct negotiation between the parties within 30 days
Mediation through a mutually agreed mediation institution
Arbitration in accordance with the rules of the Indonesian National Arbitration Board (BANI)
A competent court in Yogyakarta, Indonesia as a last resort

12. General Provisions

12.1 Severability

If any provision of this document is declared invalid or unenforceable, the remaining provisions will remain in full force and effect.

12.2 Changes to Terms

Material changes will be notified 30 days prior to their effective date
Non-material changes may be made without prior notice
Use of the service after the change is deemed acceptance

12.3 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement. Agreement between IndoFinity and the User.

13. Contact Information

For questions, complaints, or assistance regarding these Terms:

Email: [email protected]

Thank you for trusting IndoFinity as your streaming technology partner!

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